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Return Policy

OUT OF STOCK AND SUBSTITUTION

  • Someranges shall make every effort to ensure products displayed on the E-Shop are in stock. If a product runs out of stock, Someranges reserves the right to offer a substitution or refund to the customer.
  • Someranges shall make every effort to provide customers with a substitute product of similar value and style. Someranges shall notify customers of unavailable products and their substitutes by phone or email before delivery.
  • Customers have the right to reject any substitutes offered. Someranges will refund the amount that customers have been charged for that product.
  • If customers have agreed that substitutions are allowed, the final value of the customers’ order may be affected by substituting similar products. The prices charged are those applicable on the day of order confirmation.
  • All orders are subject to confirmation of final availability and Someranges reserves the right to decline any order at our sole discretion.

 

REFUND POLICY

  • Items sold are non-refundable and non-exchangeable.
  • Should the merchandise be found defective, exchange of merchandise (in the original packaging) may be arranged provided that the customer informs Someranges & Co. Limited at +852 4679 6286 within 3 days upon receipt of merchandise. The receipt of merchandise will serve as a proof of purchase.
  • Someranges & Co. Limited reserves the right to amend terms & conditions and of final decision on all matters of disputes.
  • For any enquiry regarding online order and delivery, please call our customer service hotline at +852 4679 6286 or email to somerangesdesign@gmail.com.(Service hour: Monday to Sunday 11:00am to 10:00pm)